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Book Trade – Church House Bookshop, Westminster, London

August 13, 2014 Leave a comment

An award winning Bookshop set at the heart of National and Church Government.

Church House Bookshop - external view

The recently refurbished Church House Bookshop, situated near Westminster Abbey in London is a delight to visit. It’s bright, light and airy with high ceilings and distinctive semi-circular metallic feature windows. The deep red armchairs are inviting and the book range is both wide and deep, reflecting a broad churchmanship whilst understandably and rightly centering on its historic Anglican market. I spied a signed copy promotion and a number of well stocked promotional tables.

Church House Bookshop is just off the main tourist drag, adjacent to the Church House conference centre in Great Smith Street and right opposite the Department of Education. The shop began life in 1936 as an Anglican library and resource centre, and then branched into bookselling as a Book Room in 1946. Mark Clifford, now of Sarum Books was a previous manager. Since 2006, the shop has been owned by Hymns Ancient and Modern and is part of the Norwich-based company that publishes the Church Times. In these uncertain days, it’s good to visit a shop with a secure and stable future, located in an important part of central London, particularly now that so many of the larger city centre Christian outlets have closed.

Church House Bookshop - Interior

I met with Aude Pasquier who, amongst her company responsibilities, oversees the shop. Aude joined HA&M in 2011 from DLT and SPCK. Events are increasingly important and the team look after the Greenbelt shop and are involved in their own Bloxham ‘Festival of Faith and Literature’. The shop is the ‘public face of HA&M’ but is left very much to its own devices.

This is a destination shop for a market comprising clergy and church professionals, teachers visiting the DOE, civil servants from the nearby Ministry of Justice and a tiny, mainly elderly local community. Thursday and Friday are the busiest trading days, Thursday being publication day for the Church Times. Opening hours are often extended for the synods and conferences held next door at Church House (the legal link between the two ceased in 2006).

The shop statistics are impressive: a five member staff team with over 60 years of bookselling experience between them (Hatchards, SPCK, Wesley Owen and Mowbrays), a turnover in excess of £750k per annum, and the appealing summer 2013 refit at a cost of £70k. The challenges facing the shop are two-fold: remaining competitive on price and availability and keeping the ‘right’ range of titles in stock. Good links with their own Norwich warehouse ensure that customer orders can be turned around quickly.

Michael Addison, Sales & Marketing Director at HA&M says,

‘Whilst Church House Bookshop has a wonderful, loyal customer base – we are doing what we can to broaden this out … especially to a younger audience at events’. 

Church House is an outstanding bookshop with an evident and proud commitment to range bookselling.

Church House Bookshop - Interior

This article was written in early June for publication in Together Magazine (July to August 2014).

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Book Trade: Retailing as we know it – is it finished?

March 16, 2014 2 comments

There has been a slew of bad retail news of late. Legacy retail versus on-line resellers continues to make headlines. As I write this (mid-January), HMV have announced the relocation of their flagship Oxford Street store after 30 years of trading, to a much smaller London pitch. Shop closures persist. Retail – even Christian retailing – can, at times, take on the appearance of a soap opera. This last Christmas was no exception with what had the makings of a good game of snakes and ladders!  Christmas 2013 was far from easy for some on the High street, although December sales overall rose more than 5% year-on-year.

HMV in Birmingham

Clearly major societal changes are gathering speed. I guess we will look back and see that we have lived through quite a revolution; one of those extraordinary times when a significant step change occurs. Newspapers too continue to be caught up in the ‘old media, new media’ debate. This past Christmas saw the annual winners and losers emerging across the wider retail sector. John Lewis, Asos, Next and discounters Aldi and Lidl triumphed, whilst grocer Morrisons and department store Debenhams slipped further, at least in the eyes of the City.  Waterstones, whilst not having a storming Christmas, turned in a credible sales performance ‘slightly down on last year’. This is an unsurprising outcome with Nielsen BookScan reporting that total printed book sales in the UK fell by £98m during 2013.

In the Christian market, Koorong-owned Wesley Owen has now migrated fully on-line. This January, Wesley Owen ceased to exist as a physical brand having made such a notable contribution to Christian retailing over the past two decades. The independent UK Christian Bookshops Blog carried an in-depth piece on the winding up of Wesley Owen.  Birmingham and York were the last two stores to close, completing the demise of the once ubiquitous chain.  A number of high profile Christian bookshops including the Horsham Christian Centre and CLC’s Kingston-on-Thames branch (previously Chapter and Verse) also shut their doors for the final time.

I have long held the view that the failure of IBS-STL in 2009 and its terrible impact on Wesley Owen was entirely preventable; the result of an ill-judged overseas expansion from which it was unable to recover. Without this chain of events, the national chain may well still be trading today. Having been close to the creation of the brand in 1992/93, I obviously lament this outcome, but recognise that the clock cannot be turned back. The SPCK Bookshops chain went through a similar trauma over a comparable period and this too is cause for enormous regret. Many fine, committed retail staff were displaced as a result of these two catastrophic events; a major loss of skills, spirituality and calling to the wider ministry.

And yet – ministry through print and through bookshops continues on a daily basis, often-times unseen and unnoticed. Perhaps that’s how it should be? A verse from the Psalms speaks to this, ‘The Lord will not let you stumble. The One who watches over you will not slumber. The Lord Himself watches over you’ (121:3 NLT). There remain many fine exemplars of Christian bookselling in this country; a good example of which is Faith Mission Glasgow.

Our calling is not primarily to run bookshops or publishing houses but to disseminate the Christian message in such a way as to reach as many people in this country and around the world as possible. As a colleague put it recently,

Lives changed, hearts changed, through the power of God’s word’.

Our ministry is all about distributing gospel content, however that is packaged. Once we understand this, then criticism of those who choose to package truth digitally should cease. Personally, I’m relaxed about digital, as it seems to fit St Paul’s dictum ‘by all means, to save some’. If we keep these aspects of our trade in balance, we will be far less stressed by any seeming unfairness. There has been an irreversible way to how people consume content. No one can change that. Does this reality negate ministry through bricks and mortar? Of course not. In fact in some ways it strengthens it. We are certainly not going to see the complete disappearance of either physical shops or on-street shopping. I remain optimistic. Justin King, the well respected CEO of Sainsbury’s said in a December interview in relation to on-line competition:

On-line is more than a decade old. The truth remains that 96p in every pound is spent by real customers in real shops doing their own shopping’.

Many people and groups remain committed to maintaining a physical High street presence. Don’t believe all you read about digital. Statistics in this area are wildly variable. Independent physical bookshops, run well, with a eye on costs and in partnership with their local community can and do succeed, especially where they are equipped with space in which to provide local services such as debt counselling, childcare etc. New and imaginative ways of providing spiritual care and counselling can be found which, when allied to a good bookshop, can and does make a real difference to that community.

The new Foyles Bookshop at London's Waterloo Station

Together magazine exists to celebrate all that is best about this trade. There is so much that is good. An unbalanced but persistent tidal wave of bad news can knock us off our feet but Scripture exhorts us to ‘stand firm’, ‘to take heart’ and ‘to work whilst it is still night’. These are encouragements to not let circumstances dictate our feelings and deflect us from the joy of serving God through this ministry.

God give me strength’ should be our exclamation, but in a prayerful and positive way!

This article was written in mid January for publication in Together Magazine (March to April 2014).

Book Trade – Return to the shop floor

November 3, 2013 1 comment

On British TV, Back to the Floor programmes are a ‘must-see’. Viewers watch bosses mix with workers, sometimes culminating in an epiphany of goodwill after their stint at the coalface, sometimes not!  Management Today runs a monthly piece where it sends one of their unwitting writers to spend a day in a workplace. Well, in July, CLC did similarly in placing me for a spot of holiday cover in Guildford.

Guildford is one of CLC’s smaller branches – probably they didn’t want to tax me too much – tucked away somewhat off the main drag. This shop has been trading in upmarket Surrey for many years; first opened by Challenge Literature Fellowship in 1930, and subsequently acquired by Wesley Owen in later years, it was one of the six shops rescued by CLC from the STL Distribution demise in 2009.

CLC Guildford - front

I was really struck by the shop, its history, the staff, customers and the locality. I asked myself, what would change in this community if this shop was not here? This is an unremarkable shop. It’s small-to-medium in turnover and similar to many other shops up and down the UK. But it’s there. And, for me, that makes the difference. Keeping shops open is a particular burden of CLC. Of course, shops sometimes have to close as they reach a natural end point. In this case, the shop is there – and I think Guildford is all the better for it. What about those towns and cities where there is no shop? My contention is that these places are poorer spiritually without such a presence.

Once again I saw the importance of ‘talking up’ Christian retailing – It’s not at the bottom of the resources food chain. Christian retailers can be poorly regarded, even by fellow Christians. I applaud the Waterstones initiative raising the role of ‘Bookseller’ to an enhanced status within their branches. We rightly demand a lot from our shop floor staff, but we need to applaud and encourage them whenever possible.

This entire experience reinforced a cast-iron conviction that an on-street ‘Presence’ is critical to our Christian witness. I came away with this clear challenge to suppliers: Why are you not more supportive? Why do you act as if it doesn’t matter if shops disappear? Now I know these questions can seem subjective. I’m sure that, right now, some of you are indignantly putting pen to paper – but please hear this; this really is how it feels on the ground.

Anyway, to return to my experience of ‘Back to the Floor’. I’d been for a day’s induction as it’s clearly some while since I stood behind a counter. What fun … for me, at least. Although acting manager, Jill may have thought otherwise, she didn’t voice it, not to me anyway!  I’d forgotten so much, but like riding a bike, things came back fairly quickly and I’d actually hand-sold a quality, leather NIV Bible towards the end of that first day. A truly good feeling!

The manager impressed me. She showed sheer tenacity and a real dedication to the job, well beyond the call of duty. There was an incident in the street involving the Police and a couple of ambulances. This was well handled by the staff; they were on-hand, got stuck in and this put the shop in a positive light as a part of their local community. Time and again, I was struck by the dedication of this small team, often with very limited backup. And this doesn’t just happen in Guildford; it happens all over the UK on a daily basis. When you open your shop today, you will make a difference to the people you come alongside.

I found it hard. I found it physically demanding and on occasions, I found it boring! It was the hottest day of the year so far, the till was situated in the front window and it felt like I was being cooked every time I served a customer. I battled to get home on that first day. The trains were delayed due to the rails buckling in the heat and my 30-minute journey took two hours. In the shop, I had a schedule but it was next to useless as everything took far longer than planned. Customers and phone calls have this habit of obstructing the routine! Then there are the practical difficulties caused by having too few staff or volunteers to call on. You’re pulled in so many directions. You’re tied to the till. Having a break and even getting to the loo becomes a logistical challenge.

As you can see, it was all going so well. It got worse. I became irritated by someone using the shop as a library, spending literally hours reading their way through the books. Do you know; they were back again the next day? Oh dear, I knew that I was supposed to be welcoming and caring but in a rather small shop on a very hot day that too was hard. I decided that there are some really odd customers out there; an eclectic bunch indeed. Can I also say with some authority that people buy the oddest of items in the gift line! But there again, we were the one’s stocking them. Oh well …

I was blown away by how technology is now so central to the whole operation. It really is a whole lot easier to run a shop; from mobiles for texting customers to websites for accessing information. In the past this would have taken forever and then the result would probably have been wrong! The sheer immediacy of information was the most striking. There is so much bibliographic help available. PubEasy was a delight to use and I was able to build my order as the day progressed. Then there is the delicious irony of using Amazon as the shop database. Amazon is obviously a double-edged sword but it’s superb for in-store use – providing you don’t show the interface to the customer (as I did) and then spend ages having to explain pricing policy to a disgruntled purchaser! Credit card usage, especially for inexpensive greetings cards, made me smile. The daily cash take is minimal as more and more customers use plastic for even the smallest of purchases. It makes end of day cashing up much quicker and the card companies cannot really lose as they gain from both parties. As purchasing moves on to Smartphones, this too will have an effect on retail procedures.

What did I learn? That I loved working in the shop. Despite what I’ve said, there was an enjoyment of the day and particularly of serving people that you’d have to go a long way to beat. Good people skills remain absolutely key despite the tech. It’s still possible to hand-sell; indeed I think it’s a requirement! I know licensing is contentious but there is something when playing CD’s that does help the sale of music. On two occasions in as many days, I sold music that, at the time, was being played in-store. I noted the strong appeal of fiction. Fiction sells and it’s not correct to say otherwise.  Authentic, CWR, BRF and Lion are each producing beautiful Children’s books, the standard of which is second-to-none and a delight to sell.

To me, the sale of the Bible remains central and deeply fulfilling. The range of Bibles available is extremely good, regardless of version. All Christian shops must concentrate on Bibles in depth as their core stocking statement. At the time, the lack of Tyndale NLT’s was a huge frustration resulting in two almost empty shelves – not good for all concerned. Hodder Faith have a superb range of British text NIV’s in attractive bindings and boxes, although I’m certain an enhanced large print series would be welcomed.

Bible department, CLC Guildford

The necessity of good stock knowledge was rammed home yet again to me. For shops, it’s an Achilles heel and one where we fail so often. We do have to get a whole lot better at this. Basic product training is absolutely key. Publisher core lists are useful but I’d like to see the ‘must-haves’ from each publisher; a smaller selection of titles you simply cannot do without, as core stock lists tend to be way too long. I cannot over-estimate the importance of office-based staff being ‘hands on’ in the shop. It set me thinking – the general market has held a number of successful ‘publisher/retailer swap days’. Why not the same for our niche – and for authors too? Anyone up for it? There’s such a lot we can learn from each other. It’s totally different when you move from the spreadsheet to the till; from theorising about what should happen, to seeing what actually does happen on the ground.

Two stories and I close. Two young foreign students came in. Initially I was fairly suspicious as they took what seemed like ages checking the shelves. I wondered why they were there (shame on me). As they paid, they told me in their limited English – I speak no Spanish – that the two books they were buying were presents for their mothers at home. A pointed lesson not to judge either appearance or motive too quickly!  Someone else came in and told me they’d been healed of a condition through prayer. He was clearly OK now. As he left, he said to me, ‘God bless you’. His words really cheered me that day and I was moved both by the power of blessing and by the power of encouragement. That’s what you and I do, despite the daily challenges. We bring a mixture of blessing, encouragement and presence to our local communities.

Well, what great fun. It had been an age since I’d done this. Anyone out there interested in holiday cover, do let me know – but only if you’re by the seaside! I cannot promise to double your turnover but, on the strength of these few days, I will at least keep the doors open! Oh, and by the way, CLC have asked to return but funny this … I’ve not been given a date yet!

This article was written in early September for Together Magazine (October – November 2013)

Book Trade – What Future for the Christian Book Trade?

August 12, 2013 2 comments

As I write, the fallout from the Kingsway – D. C. Cook distribution decision remains unclear. What is clear is that we are facing yet further consolidation within the distribution sector. Change is unsettling and disturbing and we should say a prayer for all those affected by it.

I benefitted much from reading Steve Mitchell’s (m.d. Authentic Media UK) closely argued seven-page monograph, What Future for the Christian Book Trade?, published as the lead article in the quarterly journal, Faith in Business (available online, £2).

I greatly admire Steve’s ability to look forward, assess future direction and consider those aspects of this trade that many of us would prefer to leave well alone – in short, to cause us to think. Melanie Carroll described the piece as ‘honest and insightful, and as such not without elements of controversy and pain for all elements of the trade’. Steve wrote it as ‘an academic article aimed at church and business leaders explaining the issues facing the Christian book trade’. 

I was particularly encouraged by Steve’s statement – cited twice in the text – that ‘the majority of books are still sold in a physical form from physical retailers’.  I was struck by his examination of the ‘disloyal consumer’ and the stark observation that ‘publishing is likely to see the cold wind that has blown through the retail world enter its domain’.

Yet the essence of the Gospel remains unchanged. Tom Wright in his New Testament for Everyone translates Romans 16:25-26 as,

Now to Him who is able to strengthen you according to my gospel, the proclamation of Jesus the Messiah, in accordance with the unveiling of the mystery kept hidden for long ages but now revealed and made known through the prophetic writings, according to the command of the eternal God, for the obedience of faith among all the nations‘.

Quite a task – and still this remains our mandate.

There remains compelling content for us to distribute, albeit in what are now differing and changed formats. What has been described as the historic Guttenburg to Google Revolution is playing out in our own lifetime. Parchments were then turned into printed books and these are morphing in shape and feel into digital content. Quite what all this means for us as a trade is still being worked through but I found Steve’s article to be an eloquent resume of these hugely important issues and highly commend it.

17th century MSS in St Peter's Church in Brooke, Rutland.

Seek first the Kingdom and …

Increasingly I have come to accept that spiritual insight stands worldly wisdom on its head.

The Bible says ‘God chooses the foolish things of the world to confound the wise and the weak things of the world to shame the strong’. How we hate this. It’s not very cool and gets little recognition from the secular movers and shakers. For our part, we chase after professionalism and eschew the amateur. We love to be seen as wise, hating to be foolish. I was brought up short by the sheer impact of this statement in Henri Nouwen’s book, In the Name of Jesus,

My own thinking about Christian leadership had been affected by the desire to be relevant, the desire for popularity, and the desire for power. Too often I looked at being relevant, popular and powerful as ingredients of an effective ministry. The truth, however, is that these are not vocations, but temptations’.

These truths are as important for us in business as they are within the Church. As a trade, we should be even more profoundly aware of them. All our business plans and strategies are of little significance in the light of the deeper principles of the Kingdom: ‘Seek first His Kingdom and all these things will be added to you‘. Other ministries and practices which we judge, sometimes harshly, as ineffectual may be, in the economy of God, quite the opposite. If they result in the spiritual turnaround of just one person, they will have been worthwhile.

In my experience, we tend unconsciously to turn this verse around and to do our adding up before any seeking of the Kingdom. Business culture and worldly practice rears its ugly head and takes us in another direction entirely and we think that our ways are the best ways – they are not. The wisdom of Scripture should be rediscovered for the way that we do business. I have a small plaque hanging in my office recording the words of a captain in one of the Roman legions, discovered in the Libyan Desert; ‘I have learnt and pondered this truth: there are in life but two things to be sought, love and power, and no-one has both’

All of this is far easier said than done, particularly in the inevitable pressures of the moment. We probably accept it in our hearts but our heads overrule the idea as naive, one which is unworkable in the day-to-day. In the end, God is left out and we then wonder why we flounder! Brennan Manning wrote in his book, A Glimpse of Jesus:

The glory of Christ lies in this … He has called forth disciples to come after him … they are ‘marginal’ people, not part of the scene, irrelevant to ‘the action’. In their ministry of quiet presence they do not need to win or compete. The world ignores them – but they are building the Kingdom of God on earth’.

Someone said to me recently: ‘We are where we are to do the work God has called us to do’. In this trade, this is so true. Calling is critical. It clarifies both purpose and direction.

Just how many Christian trade outlets are there?

This is the one question guaranteed to be discussed whenever book trade people get together. It’s a question with no simple answer because it depends on what you actually mean by ‘outlet’. It’s also compounded by issues of theology, inclusion (who’s in, who’s out) product type and definition.

The most accurate place to go for answers, however, is the UK Christian Bookshops Directory. This has been a labour of love over several years for webmaster, Phil Groom; to whom this trade is deeply indebted for what is a magnificent and free resource. I thought it would be fun to delve into the detail and pull out some of the facts from this archive.

The UKCBD County Index lists 462 Christian trade outlets including London (as at 30th June 2013).

The largest concentration of trade outlets is Yorkshire with 29 listed, followed by London 27, Kent 20, Devon 14, Glamorgan 14, Hampshire 13, Surrey 12, Sussex 12, Cambridgeshire 11, Somerset 11, West Midlands, 11 Dorset 10 and Lancashire with 10.

In terms of the UK regions; Scotland (including Highlands & Islands) has 43 outlets, Northern Ireland 25, Wales 37, Islands (CI, IOW, IOM) 5, Northern England 86, Central England 91, East Anglia 32, South West 42, South & South East 74 and London with 27.

Christian trade outlets exist in hospitals and café’s, in abbeys and cathedrals, in city missions and conference centres and in traditional denominational settings. One internet retailer is listed: Christian Bits, Haslemere and there are a number of chain booksellers on the list: Quench, St Andrews, Pauline Books & Media, Faith Mission Bookshops, CLC Bookshops and the Blythswood group.

One question is what proportion of these shops operate from church and cathedral premises rather than from the high street or market stalls. 42 of the shops listed here are within church premises, some of which are full-feature shops such as Origin, Woking, but some of which are probably more akin to large bookstalls. This raises the hoary old query of ‘when is a trade account really a trade account’.

The Cathedral and Church Shops Association has 120 members. However, only 29 Cathedral shops are listed on UKCBD, some of which are no doubt far more focused on souvenirs and gifts than on books, once again highlighting the debate in terms of what type of outlets should be included in our definition?  Part of the problem is the perceived (and perhaps actual) decline of the traditional High street Christian bookshop. Reports of such closures are seemingly constant and rumours circulate on a fairly regular basis of shops that are about to close.

The periodic Bookseller Association numbers bear out the brutal fact that bookshops are indeed closing at a rather alarming rate. However, what strikes one in reading though this data is that there is a great deal of creativity out there when it comes to making Christian resources available. Long may this be the case. Perhaps trying to categorise outlets in some way or other is counter-productive. Rather, maybe we should simply celebrate diversity and variety, recognising that so many areas actually do have Christian materials available, often in the most surprising of places.

Design used courtesy of Yeomans Marketing

In closing, let me hypothesise, using the data, in terms of the probable numbers of High street Christian resource centres. The best estimate seems to be around 300 shops trading as part of the traditional high street. Of these, possibly around 200 to 225 are doing the type of business which could ensure a sustainable future. Massive challenges face these shops, most obviously the internet and digital content, but not least the matter of demography as many of these owner/operators come up to their retirement without necessarily having any succession plan in place.

In terms of visibility, the trade no longer has a fully obvious High Street presence across the country. Christian resources are not as widely available as they once were. Sadly, there are entire cities now without any Christian on-street presence.  In my view and given this situation, digital activity on the part of Christian online retailers such as Eden Interactive or Christian Bits is to be welcomed if we are to continue to reach out to this nation with quality Christian material. The irony could be that Christian resources are actually more accessible now given the ubiquity of the internet, but that’s a debate for another time.

This article was written in early July for Together Magazine (August – September 2013)

Book Trade – Reconnecting with the Local Church

June 29, 2013 1 comment

In a previous post, I touched briefly on the tricky matter of church / retailer engagement. We return to it here to examine this important topic in more depth.

Many shops are struggling to communicate with their church leaders and ministers. An earlier church / retail compact has seemingly broken down as leaders shop around – usually online – driven by ‘best price’ owing to their Churches’ own financial constraints. Retail managers struggle to venture outside of their own premises due to low staffing levels or sometimes, unwillingness. And yet, somehow, retailers must be in touch with their core customer base – the Churches. 

St Olav Trust Bookshop, Chichester

Earlier this year, I oversaw a fairly small-scale Christian retailer survey, attempting to draw out the very real concerns that cause such difficulty in the area of contact with their local congregations. Here in order of priority are the main barriers given by retailers for failing to engage with their local church communities and ministers.

The number 1 reason cited in the survey was the Managers’ own lack of time and the overall busyness of their shop, followed closely by:

  • Low levels of staff cover and an over-reliance on volunteers
  • Lack of interest and support for the bookshop by their local churches
  • Ministers opting to order online for reasons of convenience and price
  • Stock limitations due to differences in theology across the denominations
  • Churches going direct to suppliers owing to better terms on offer
  • Ministers and leaders themselves too busy to visit their local shop
  • A fear of the unknown – the concern of how best to approach a church leader

Do any of these reasons resonate with you? If so, how can you manage this aspect of trade more positively? One thing is certain; we must not sit back, throw up our hands in despair or give up. Other retailers’ experience shows that, whilst it is clearly hard work, it is still possible to build good business links with local churches.

35 years ago, when I first started in bookselling, support for their local Christian bookshop by the surrounding churches was unquestioned. It was a given. The churches themselves saw the bookshop as the partner in their own local mission. Support was therefore an imperative. The success of my then small community shop in rural Gloucestershire was largely down to the custom generated by their weekly bookstalls and regular bulk sales.

I was hugely favoured from the beginning by that indomitable champion of the Church Bookstall, Beryl Goodland at the local Baptist Church in Gorsley.  Lion Publishing was just getting underway and Beryl was at the heart of the book scene at that time. I’m quite sure that without her dogged support for me personally and for the shop, it would not have enjoyed the kick-start that it did. This then-large congregation was the closest I think I ever got to working with a mega-church! Beryl was the best advocate anyone could have had for selling books via the Church. I realise now just how fortunate we were to have had such impressive support.

This point underlines the importance of having a ‘Champion’ on board in each church for your shop, and in most cases it’s usually not the minister. One key is to seek out and identify those champions in each congregation and start to work with them. Keep close to them, make them feel special and ensure you look after them well.

Church support for the local bookshop is no longer as clear cut as it once was. Churches themselves are struggling and having to shop around for best value. Ministers and leaders are pushed for time and can no longer provide the link and support that is the lifeblood of the local shop. Bookshop staff have themselves lost out by not always realising just how much the scene has changed – and they have largely failed to change with it. Many of us appear to have lost the art, desire and capability to get out into the community to network and connect with churches. Times have indeed changed and the church / shop compact as described above is no longer in place … or is it?

Some would argue that the link is most certainly still there but that it’s just different. Partly it’s down to education – on both sides. Churches need to be helped to understand and value their local resource centre and shops need to understand the new market reality and the very real pressures on church leaders. Partly it’s down to societal change; 30 years ago the internet did not exist and mail order was a poor second option to the shop. Churches themselves valued books and resources in a way that they perhaps do not now. Leaders would recommend books during their sermons and from the pulpit, far more often than appears to be the case nowadays. Are Christians reading as much anyway and how do churches decide what is best for them to study in a time of so many competing voices? Many congregations now have access to the technology and the wherewithal to produce their own materials, thus bypassing both publishers and booksellers. This change has particularly impacted and disrupted the daily reading notes and home group study market.

Rather than bemoaning the situation, retailers have to change. We simply must become more proactive in making contact with local ministries. New ways of engaging with local congregations must be found in order to introduce resources into their spiritual lives. It remains a truism that personal recommendation continues to be the single best way of selling a book to a customer – and in this case to a whole church.

Happily, there are a number of exciting initiatives taking place around the country that do just that. It takes effort, time and, I suspect, will demand ever more change to the way the shop is both staffed and operated.

Nigel Cope of the Christian Book Centre in Preston, quoted in the preview issue of Together magazine, estimated that around 12% of his business now came from outside of the shop. His one single piece of advice was “Don’t wait for people to come into your shop, go out and find them and serve them where they are“. Nationally, CLC Bookshops are more and more committed to running external events and have ramped up their own activity in this area recently.

Birmingham City Centre - The Bull Ring

I recently spent time with Bob and Sandie Clark at the Christian Resource Centre in Eastbourne, runners up in this year’s ‘Small Independent Retailer of the Year’ award. In the two years the Clarks have been involved, the business has been turned around and turnover is slowly on the rise, largely due to a stated policy of spending time with ministers outside of the shop. Bob, an experienced and seasoned publisher’s representative, is specifically tasked with building up these external relationships – and clearly has the skill-set to do this extremely well.

CRC is part of Churches Together in Eastbourne but when the Clarkes commenced in 2011, there were active relationships with just two churches. Bob diarises each Thursday for networking with church leaders, fitting in five to six visits during the day. Using his earlier repping model, he views his role as relating, as well as selling, to churches.

The Book Box Scheme is CRC’s main promotional thrust. This scheme is based on one pioneered by Pam Brittle at Choice Words, Newton Abbot. Book boxes are supplied lidded and the selected product is all provided on a see-safe basis. Some boxes are brought back to CRC by the church for resupply; others, Bob will replenish himself on a subsequent visit. CRC now have around 18 churches in the scheme – and it’s growing – with the goal to reach 50 boxes by this Christmas.

They also operate the Big Church Read introducing one title per month to each of their partner churches. These schemes work via a Church Champion and not through the minister or leader, although permission is always sought first. Making the contacts and building relationships takes up a good deal of Bob’s time and he says that it still remains a challenge and a struggle to get support from the local church community.

Christian Resource Centre, Eastbourne

So what are the main keys to success in engaging with churches?

(1) Tenacity, patience and perseverance – plus a solid and workable game plan!

(2) Finding a local ‘resource champion’ in each congregation to work with you. Make sure you get the minister’s agreement first but accept that it may not make sense to work solely with the minister as he may wish to delegate the role to someone you both trust.

(3) Network – network – network. If necessary, alter the way you operate the shop in order to find the time to do so. For example, would shutting the shop for one day or one morning or an afternoon a week or month bring more benefit to your trade than simply staying open on an otherwise dead day?

(4) Research your locality thoroughly and recommend relevant resources to your constituency in a positive, pleasant and non-demanding way.

(5) Help your local ministers to keep up to date with what’s new and what’s selling in the wider overall context. So many leaders are notoriously out of date in their own reading and book / resource knowledge.

(6) And please … do not use the lack of time or staff as an excuse to do nothing. That way you may be sleep-walking to disaster. Find a way. Be creative. The local churches do not owe you a living – you still have to work for it!

We’d love to hear from you on this subject. Send in your own thoughts and the practical ways in which you have sought to address this area of your work. We’ll then share your wisdom with others through the pages of Together. May God bless you in all aspects of your shop’s ministry.

This article was written in mid May 2013 for Together Magazine (June – July 2013)

Book Trade – Photo Report from the CLC UK Conference 2013

June 1, 2013 1 comment

Around 60 CLC workers from the UK bookshops and Alresford wholesale warehouse came together in mid May for three days of spiritual refreshment and ministry planning. 

Eddie Olliffe leading a morning session at High Leigh

Conference was addressed by Carlos Cunha of CLC Portugal; an inspirational and passionate retailer switched on to social media and in connecting with his local community.

Carlos Cunha of CLC Portugal

#Holymoments CLC met against a backdrop of serious economic pressures but when the pressure is on, reliance of God becomes more apparent. There was a wonderful sense of the Spirit of God in the place, the presence of God was so evident and prayer permeated the conference. This tone was set by each of the speakers and there was a real sense of unity and missional purpose.

Neil Wardrope, International Director of CLC

#Faithstories A strong feature of the conference were the international reports from Portugal, Austria, Spain, Canada, the Caribbean, Bolivia, Colombia, Indonesia, the Philippines, PNG, Swaziland, Liberia, Kenya, the UK … and more; Challenging and inspirational when you hear how others struggle, often against extraordinary odds to get the message out. In particular, Sierra Leone where the CLC shop reopened after many years of conflict and, Liberia with a return to Monrovia after 15 years of war.

Break out session for coffee

The main speaker was former CLC and WEC missionary, Patrick McElligott, author of ‘On Giants’ Shoulders’ His ministry was practical, funny, powerful but winsome. He called for ‘a sustaining vision in our work, to look up and see the Glory of God and not to look down and see the problem’William Mackenzie of CFP closed the conference with the text; ‘Underneath are the everlasting arms‘ (Deut 33), reminding us all that this was true ‘whatever our circumstances’.

William Mackenzie of CFP

As I left, I mulled over in my mind; just what drives CLC? I’ve concluded that it’s a blend of faith, prayer, committed people, a mission purpose plus a love for God and a clear calling. To be at this conference was a humbling experience.

Amanda Lutes of CLC

CLC’s is an important ministry which is facing the reality of change courageously and creatively. It recognises that its ministry is in no way finished as its takes steps to shift its focus from simply selling books to distributing life changing content around the world.

Book Trade – Trends in the Wider Market

April 13, 2013 2 comments

Canadian retail blogger, PaulThinkingOutLoud was upset recently by one publisher’s website and its aggressive discounting policy. Writing in his blog – which is well worth following – he saw this as

 ‘Another example of a publisher or distributor bypassing the brick and mortar stores. Although some of this might be legitimate overstock inventory, it raises the expectation of consumers for this level of discounting to be normative, which adds to the discouragement of already battered retailers’.

In another post, Paul writes movingly of competing emotions during the closure of one of his stores. He ends with an appeal to press on towards the goal of in-store ministry.

Do you feel battered by falling sales or emboldened by spiritual opportunity? Yes, Christian bookshops continue to close, footfall is in decline, competition from online is savage and at best support from churches is patchy. Yet we are not always that well informed of current trends in the wider publishing scene. In the same way as what happens in the USA often affects the UK, the same is true of events in the general market impacting the Christian trade.

Wesley Owen Birmingham

Generally speaking, our grasp of the financials on both ‘sides’ is often lacking. Retailers operate on lower margins with high fixed costs (upward only rents, rising business rates – up 2.6% again in April) whereas publishing in the main has higher margins and a far more flexible cost base. Clearly there are worries on all sides and as publishers face lower physical sales, print-runs continue to fall making the viability of mid-list titles ever more tenuous. Many publishers struggle with storing high levels of physical stock, much of which will eventually be written-down. Ironically for publishers, digitalisation represents yet more cost and a growing overhead; this, coupled with falling average cover prices (ebooks sell at half the average price of a paperback: £3.21 v. £6.31).

Our industry is a torrid place. The physical consumer book market declined by 4.6% in value in 2012, with fiction down 4.5% and non-fiction down 6.3% – only Children’s books held steady. The value of print sales slumped by £74m last year. (It could be worse – in Australia their market fell 6.3%). The marketplace churns violently in a volatile landscape; over 200 libraries were closed between 2011/12 and in another sign of turbulence, Cambridge University Press ceased print production on their Cambridge site after 400 years.

Yet 2012 saw the continued growth in digital publishing, social media marketing and self-publishing. Hive became established. Amazon’s Kindle grew faster than ever and a number of other e-readers, notably Nook, Kobo, and Nexus gathered momentum. Controversially Waterstones began to sell Amazon’s Kindle, recognising that they had neither the time nor money to develop their own platform. The Fifty Shades publishing phenomenon came out of nowhere ending the year with sales of £47.3m.

The market for ebooks was revised upwards to £300m late last year and continues to grow, albeit more slowly. Major publishers report e-sales of between 8% and 17% of overall revenue. In November, the ebook agency price probe in the USA and the EC brought a chill to the major houses as they battled against what felt like unfair external pressures. Now ebooks sell for an unsustainable 20p (a marketing idiocy pioneered by Sony) and most slots in the Kindle top 20 are populated by cheap ebooks. Nielsen data suggest that there are 7m UK ebook adopters, with heaviest use amongst ages 35-44, lowest in the under 20’s. However, the BBC reports that just as many UK adults, 7.4m or 15% of the population have yet to access the Internet.

Bookshop closures continue apace with The Booksellers Association figures documenting ongoing decline: down to 1,028 shops (2012) from 1,535 in 2005 – conversely Children’s bookshops are thriving with more opening this year. In the USA, the one surviving major bookstore chain, Barnes and Noble announced after Christmas that they expect to slim down store numbers by a third. B&N have 689 stores currently with 190-240 of these slated to close over the next decade. It’s a widely held view that the holy grail of ‘Discoverability’ is best achieved in a physical bookshop; browsing activity is their USP.

The debate over the future of our libraries is equally as fierce. The UK Government’s Sieghart ebook library lending review is yet to report but author, Terry Deary said recently: ‘Libraries have had their day. They are a Victorian idea and we are in the electronic age’. How to win friends! It’s worth noting that the PLR on printed books from library lending is more than £6m paid out to 23,000 authors. The debate remains live as people continue to ask if digital will trounce the physical book or whether in due course it will all settle down benignly?

There’s a lot of anger amongst booksellers towards the perceived lack of a level playing field. Writing in The Bookseller, Charles Tongue of the Stroud Bookshop said, ‘I believe Publishers are blindly colluding with Amazon and the result will be the destruction of High street retailing’. He was widely applauded.

I like Foyle’s of London advertising slogan; This Bookshop Will Change Your Life – no ambiguity there! Earlier this year, Sam Husain, CEO of Foyle’s sent an open letter to publishers arguing the need for better terms (an average of 60%) and increased support (promotional stock on consignment). He stated that the current bookshop model is broken, needing a complete rethink. This at a time as Foyle’s announced eight redundancies. Bravely, Foyle’s and The Bookseller have since conducted a two-day ‘Re-imagining the Future Bookshop’ workshop, held in London, allowing the trade to collaborate on what the bookshop of the future might look like. 

WH Smith continue to do a sterling job in showcasing books but even their sales fall year on year; down 7% to the end of August 2012 and down a further 6% in the 20 weeks to mid-January 2013. Another indication of the parlous state of the High Street trade is wholesaler Gardners sales results which dropped 3% to the end of February last year. Blackwell’s did improve their results last year but remain loss making.

Waterstones is far from being out of the woods with the release of poor results (admittedly pre-James Daunt) showing a £37.3m loss. I wish Waterstones well because if their 290 branches were to disappear from the High Street then it would be a very serious matter, and I might add, particularly for publishers. However, I’m encouraged for two reasons: anecdotally, people seem very warm towards the ‘W’ brand and some are switching their buying away from the mighty ‘A’. The question is, will it be enough? Waterstones iconic branding campaign last autumn was well received and this year it has plans for the refurbishment of another 60 shops.

Waterstones Guildford

My other reason is that when I visit Waterstones, they generally prove to be busy places and people are markedly buying books. It’s just a shame that Waterstones do not ‘do’ Christianity better and with more visibility. On a positive note, I welcome the announcement by Waterstones of the launch of its staff-training academy and Certificate in Bookselling (accredited by the University of Derby); surely a vote of confidence in its own future by a visionary book chain?

Maybe I’m pipe dreaming? After all, Amazon had overall sales in the UK in 2011 of £2.91 billion (on which they famously paid £416m UK tax). They reported Q4 worldwide revenue growth of 22% to £13bn last Christmas! Latest innovations include customer collection lockers in railway stations and newsagents. This is an immensely powerful online juggernaut and our small trade faces a very significant challenge indeed!

Jessops Guildford

Yet I dare to believe that localism can prevail, customer attitudes can change and that people continue to care about their local shops – you must just hope that I am right! The demise of retailers, Jessops and Blockbuster earlier this year followed by HMV going into administration shows just how tough conditions are. Incredibly, HMV was selling 27% of all CD’s and 38% of DVD’s at the time of its demise.

HMV Birmingham

I would echo Philip Downer’s (ex-Borders) comment from last year;

 ‘The old days of Borders and Ottakars will not return … Coffee, carrot cake, cards and an ebook offer are now essentials for Indies who want to stay in business and thrive for the future’

We have to give customers a reason to come to our shops. Why should they shop with you? I was recently handed a forward-dated 15% off voucher for a national (non-book) retailer. It worked. I visited the shop on the stated date, I used my voucher … and I bought far more than I had intended. In the Christian trade we must start thinking more creatively and connecting with customers in a very different way to the past.

CLC London

Church engagement is a hugely important topic that needs far greater attention and one to which we shall return in the next issue. Many shops find difficulty in communicating with ministers. An earlier church / retail compact has seemingly broken down as leaders shop around – usually online – driven by ‘best price’ owing to the Churches’ own financial constraints. Managers struggle to venture outside their own premises due to low staffing levels or sometimes, unwillingness. And yet, somehow, retailers have to get back in touch with their core customer base – the Churches.

The days of waiting for a church to contact you are long gone. It’s often a salutary task to record daily footfall and till data – but it may just serve as the severe jolt you need in order to take action?

This article was written in early March 2013 for Together Magazine (April – May 2013)

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