Posts Tagged ‘Singapore Airlines’

Opinion – the Flight Path to the World

September 21, 2011 Leave a comment

This month I flew to Singapore once again. On a regular flight like this, you get to know the route pretty well. One’s routine on the flight is fixed in order to pass away the 12 or 13 hours at 39,000 feet as quickly as possible. Keeping a weather eye on the in-flight map display is just a part of that routine.

This time, it struck me forcibly that the route across these countries on the way down to the Far East represented a snapshot of the challenges and problems that face us all as members of the human race:

Europe = almost entirely secularised and experiencing massive economic turmoil.

Iran and Afghanistan = convulsed by war and civil unrest, impact of repressive regimes.

India = hugely complex, terrible poverty, rising wealth, frequent floods and earthquakes.

Malaysia and Indonesia = emerging Islamic powers.

This is a truly a big and complicated world, often hard to fully comprehend. I recognise that in being both British and Western in outlook, I bring a set of prejudices and preconceptions to my interpretation of the issues facing this planet which may or may not be right, depending on your own viewpoint. Culture clash is quite clearly inevitable!

There is a massive battle of ideas going on everywhere – Secularism versus Atheism versus Christianity versus Islam versus Hinduism versus Buddhism.

In this confusing context of the soup of competing big ideas; what is Truth? Who do you listen to and whom can you trust?  For me – and without wishing to be hopelessly simplistic – it only makes sense by my belief in God, a trust in Christ and dependence on the teachings found in God’s word, the Bible.  Don’t interpret that statement to equate to holding solely to an Evangelical Christian position. Faith is so much bigger than any one interpretation.

Psalm 24: ‘The Earth is the Lord’s and everything in It, the World and all who live in it’.

Travel – Airports and the new World Order

February 19, 2011 Leave a comment

Airports are under development everywhere. I travelled through London Heathrow this past week. Hurrah – Terminal 2 has been knocked down and is being rebuilt (costing £1bn, opening in 2014). Terminal 1 will be next. Shed no tears, it’s long overdue (as per my previous rant). T3 was crowded, noisy and unpleasant and, on the way back, it took over 50 minutes for my bags to appear! LHR remains the world’s busiest airport – with over 66m people passing though last year – but for how much longer, I wondered, particularly now that its third runway has been kicked into the long grass.

As I write I’m in Singapore, flying home from Changi airport; consistently voted as one of the best airports in the world. It truly is – due to a heady mix involving acres of space, unanticipated zones of peace and quiet plus wonderful levels of efficiency and … the Butterfly House! During 2010, Changi handled 42 million passengers and won 25 ‘Best Airport’ awards.

There’s a revolution going on in the world of the airport. The ongoing growth of the Gulf and Asian airlines is being matched by an explosion in new airport infrastructure. Europe is losing out. Its legacy airport hub system is aging and under extreme pressure as the stop-over traffic moves elsewhere. Airline business and passenger traffic is rapidly moving east. Heathrow, Frankfurt and Schiphol are losing out to the likes of Dubai and Changi, particularly when it comes to flying to Australia. Passengers on the ‘Kangaroo route’ are deliberately choosing to fly with the Gulf and Asian airlines, boycotting European carriers on grounds of lower cost, better service and increased flexibility. British Airways and the European carriers are seeing Emirates, Qatar and Singapore Airlines dilute their traditional market via competitive pricing, newer planes and increased connections.

The impact of the A380 on the travel market has been huge. This is the plane of choice now for many, myself included, despite the recent shock of the Qantas / Rolls Royce engine explosion (since resolved). Emirates alone ordered another 32 of the superjumbos last year to add to the 58 aircraft already arriving. Singapore Airlines currently operates 11 of these planes (with 8 more on order) – but BA has deferred its order for 12 planes and will not take delivery until between 2012 and 2016.

The Gulf States are either building from new or upgrading their airport facilities at a frenetic pace. Their goal is to provide world-class transit hubs from which travellers, especially those from the emerging markets of India and China, can reach the rest of the world, bypassing the need to route via the older European gateways. For these countries, Europe is no longer the hub for reaching the world but simply a destination. Transiting via Dubai is like watching the entire world on the move, with people passing through en route to seemingly every country in the world.





Dubai alone welcomes 120 different airlines from around the world and has just opened the new Al Maktoum airport with its five runways. Qatar is overhauling its Doha airport, completely replacing the current facility. This will open in 2012 thereby doubling its capacity. At 22 sq. km. it will be one of the largest airports in the world, half of it built from land reclaimed from the sea. Oman will complete a brand new terminal building later this year.

The Economist reported recently that ‘there will soon be more capacity at Dubai, Abu Dhabi and Doha than at Heathrow, Paris and Frankfurt combined’; the revolution in air travel is indeed gathering pace.

The one cloud on the horizon may be the gathering political turbulence across the Middle East, potentially threatening its stability. Will air travellers continue to want to transit via an increasingly volatile region?

Opinion – The national embarrasment that is LHR Terminal 3

August 30, 2010 1 comment

I had the misfortune to arrive back in the UK at LHR Terminal 3 on the Friday preceding this Bank Holiday weekend. Not good! I came in on a Singapore Airlines A380 with over 400 people onboard. The first problem we encountered was that only one airbridge was working or available – we never were told the reason. 

So 400 people duly waited until they could vacate the aircraft via the one available exit. Can you imagine just how long that took? 

Then came the grim experience of Heathrow’s Terminal 3; 

  • A long, long walk taking many, many minutes
  • Badly lit, even dim in places
  • Ceiling tiles missing exposing the service ducting
  • Worn, discoloured carpets
  • Long queues at immigration
  • Then – to cap it all – a 40 minute wait for bags (having already waited on the aircraft for a similar length of time!)

I was surrounded by various nationalities from the flight, some clearly on their first visit to Britain. What a welcome! 

BAA’s Terminal 3 really is a terrible advertisment for the UK. I was embarrassed by both the service levels and the surroundings which are overtly second-rate. Overall, T3 looks grubby and tired. 

Surely, BAA can do better than this? Yes, I know Heathrow now has Terminal 5 but unless you opt for the highly priced and often subject-to-industrial-action British Airways, you will not see the inside of LHR’s newest terminal. 

Visitors arriving on major world airlines such as Singapore Airlines, Emirates, Virgin Atlantic and others all come into the UK via T3. What they must think of their ‘welcome to Britain’ is anyone’s guess! 

By contrast, you only have to travel via Singapore’s bright, airy and efficient Changi airport to see how it can be done. After only 20 mins from touchdown, I’d cleared immigration, collected my bags and was in a cab en route into the city! 

My verdict on LHR Terminal 3? Truly a national embarassment. 

For my post on travelling with Singapore Airlines on the A380, see here: 

Travel – A380; Flying from London Heathrow to Singapore Changi

May 26, 2010 5 comments

Flying to Singapore from the UK presents a number of choices; which airline, which route, which aircraft, what are the seats like, how about the in-flight entertainment etc?  As with most things in life, it can simply come down to getting the lowest ticket price. I avoid flying with BA wherever possible as the Middle Eastern or Asian carriers now beat their European rivals’ hands-down in almost every area on this route.  


Emirates usually offer lower ticket prices than SIA

Singapore Airlines – in my view, the overall experience is marginally better with SIA


Emirates – two 6 to 7hr legs from LHR Terminal 3 – with a 1 to 2 hour stop-over in Dubai

Singapore Airlines – a direct 13 to 14 hr flight leaving from LHR Terminal 3


Emirates – usually use B777’s with 10-across seating in economy making it feel very cramped. This is the main downside of using Emirates on this route even with the pleasant short break in Dubai.

Singapore Airlines – often uses the latest A380 500-seater double-decker plane on this route. In my view, this is the most comfortable aircraft flying at present – quiet, roomy with lots of space to walk around + a rear stairwell down to the lower deck.  If flying economy, try to book seats on the upper deck as this generally gives a superior experience. There appears to be more room around the seats and there is a gap (+ a good floor level storage bin) between the seat and the side of the airplane making it feel much more spacious. I could not use the laptop on the 777 as there was not enough room on the tray but it can be used on the A380 with plenty of room to work, even in economy.

Interestingly, Air France has just announced that it will take on Eurostar in flying the A380 on the short-hop from Paris to London between June and August 2010. Fares are from £80 one way. British Airways do not yet fly the A380 but Singapore Airlines now have 12 such aircraft in their fleet.

Service and food

Singapore Airlines – again in my view, their overall offering is slightly better than Emirates. However, the staff of both airlines offer great customer service and are equally attentive and helpful.  I feel that the food on SIA has the edge and is good quality serving up western and regional menus.  Both airlines offer good state-of-the-art in-flight entertainment with a wide range of movies and music.


Changi Airport Singapore is – rightly in my opinion – rated as one of the best airports in the world; simply an amazing experience with so much to distract and offer passengers. This time, I discovered the Changi Butterfly House, chocked full of beautiful butterflies and tropical plants – and built inside the airport terminal, truly a delight!  

15 hours later, I had the misfortune to land at LHR Terminal 3 which felt grubby, tired and in need of some TLC and a bit of paint + a few wall-hangings!

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